Shipping

SHIPPING

  • Shipping is free on all orders worldwide.
  • Free shipping time is 10-17 business days on average. (Products can be delayed due to COVID-19).
  • Please allow up to 3-5 days for handling.
  • Please allow up to 4 weeks for delivery, with the majority of orders arriving within 10-17 business days (not including handling time).
  • For orders to South Africa please allow up to 30 business days. 
  • Please note that during Holiday periods shipping times may increase significantly due to system volume. 
  • If ordering multiple items you may receive more than one package and/or receive one package before another. This is due to our various supply chains. 
  • With VIP shipping, your parcel is insured against damage, loss, or theft. 
  • We do offer expedited shipping for an additional charge for select items. Please contact us to determine whether your item is eligible for expedited shipping.
  • Customs + duties fees are covered up to 25% of the purchase price (some exclusions may apply) with free shipping. Expedited shipping options are not eligible for customs fee coverage. 
  • We do our best to ship our items at a low cost to ensure that no additional fees are paid upon delivery. In the event that any customs fees are incurred with free shipping, please contact us at support@icyminded.com and we will assist you promptly.

TRACKING

  • All items are shipped with tracking available.
  • Please allow 5-7 days for your tracking information to display in the courier's tracking system. 
  • If you have a question about tracking a particular order, please contact us at support@icyminded.com.

*Please do not send more than one message, as this back-logs customer service response time. We will contact you via email when your order has shipped.