- Shipping is free on all orders worldwide.
- Free shipping time is 10-17 business days on average. (Products can be delayed due to COVID-19).
- Please allow up to 3-5 days for handling.
- Please allow up to 4 weeks for delivery, with the majority of orders arriving within 10-17 business days (not including handling time).
- For orders to South Africa please allow up to 30 business days.
- Please note that during Holiday periods shipping times may increase significantly due to system volume.
- If ordering multiple items you may receive more than one package and/or receive one package before another. This is due to our various supply chains.
- With VIP shipping, your parcel is insured against damage, loss, or theft.
- We do offer expedited shipping for an additional charge for select items. Please contact us to determine whether your item is eligible for expedited shipping.
- Customs + duties fees are covered up to 25% of the purchase price (some exclusions may apply) with free shipping. Expedited shipping options are not eligible for customs fee coverage.
- We do our best to ship our items at a low cost to ensure that no additional fees are paid upon delivery. In the event that any customs fees are incurred with free shipping, please contact us at email@example.com and we will assist you promptly.
- All items are shipped with tracking available.
- Please allow 5-7 days for your tracking information to display in the courier's tracking system.
- If you have a question about tracking a particular order, please contact us at firstname.lastname@example.org.
*Please do not send more than one message, as this back-logs customer service response time. We will contact you via email when your order has shipped.